Partners to Personalized Customer Health and Wellness Experience
Rite Aid Corporation has entered into a strategic partnership with Adobe to deliver seamless, personalized and connected health and wellness experiences for Rite Aid customers via Adobe Experience Cloud, the industry’s leading end-to-end solution for experience creation, marketing, advertising, analytics and commerce.
This partnership will provide Rite Aid with real-time personalization, deep customer journey analytics, content management and advertising capabilities to enhance the company’s digital solutions and marketing. It will also work with Adobe to deploy its commerce capabilities in Adobe Experience Cloud and leverage a team of Adobe industry specialists, who will provide strategic guidance and operational support throughout the partnership.
Adobe Experience Cloud combined with Adobe Experience Platform processes, pulls together real-time data from multiple sources, and organizes it in an actionable way, enabling the development of real-time customer profiles by leveraging Adobe Sensei, the company’s AI and machine learning framework. Rite Aid will leverage these customer profiles and Adobe’s services to effectively engage customers, facilitate growth and drive new customer acquisition and loyalty.
John Standley, CEO, Rite Aid stated, “Developing deeper relationships with our customers is a key focus for Rite Aid. Establishing partnerships with best-in-class brands like Adobe is critical to Rite Aid’s digital transformation and ability to deliver on the changing needs of today’s customers. With Adobe’s Experience Cloud and their team of specialists, Rite Aid is well positioned to deliver an omni-channel shopping experience that is intuitive, personalized and seamless both online and in-store, and further connects our pharmacists to patients.”
Matt Thompson, executive vice president, Worldwide Field Operations at Adobe stated, “Becoming customer obsessed across an entire organization is the basis for success in customer experience management or CXM. Rite Aid is starting to embark on a major digital transformation journey and we are excited to be a partner in that process with our enterprise solutions and services.”