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City of Troy Improves Customer Relationships and Billing Accuracy with AMI Solution

City of Troy Improves Customer Relationships and Billing Accuracy with AMI Solution

The City of Troy is a unique mix of southern small-town charm and big-city amenities. There’s a vibrant downtown square where the city’s 20,000 residents can be found dining at local restaurants or shopping at boutique stores. Around the corner, students on the campus of Troy University might be at the campus theatre or cheering on the school’s football team, the Trojans.

With their AMI solution in place, the City of Troy has achieved their goals for the upgrading. The city is able to frequently monitor usage data allowing them to pinpoint issues quickly and proactively address them on behalf of their customers.

Advanced metering infrastructure (AMI) coordinator, City of Troy Danny Lee said that it is a small southern town where everybody seems to know everybody, but they are growing and there is a lot going on. They strive to keep the city utility system update with the latest advances to provide the highest quality service to the community.

They wanted to create more efficiency in their system while also gaining quicker access to data so they could be more responsive for their customers. They know that it’s a time to do something new.

Danny Lee said that for any utility looking to upgrade their metering system, he recommend to take a hard look at Sensus. The support they have received had been first-class since day one, and everything they used had helped them on the daily basis.