ORGANO to Enhance Customer Experience through Cloud Contact Center of Talkdesk

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AppConnect provides reliability in data security

Talkdesk Inc., the creative enterprise for cloud contact center has snatched a deal with ORGANO. The new service will empower its customer service operations. The effortless combination of best CRM systems which allows easy add-on facilities through AppConnect that provides reliability in data security. ORGANO’s objective is to make sure that the customer gets a competitive advantage through the use of Talkdesk.

ORGANO previously was known as ORGANO Gold has moved its data to the first-generation cloud contact center, the experience was unsatisfactory as service outages were common. With Talkdesk ORGANO gets the guarantee of full Uptime Service Level Agreement which gets the juice from multi-level redundancies and powered by downtime reimbursement plan if needed.

Open and flexible cloud-native architecture

ORGANO’s trust for Talkdesk comes from the TrustScore of 4.7 out of 5 by Trustpilot. It was pretty sure that Talkdesk will handle its expanding customer service team. Shella Chua, SVP Global Admin, and Distributor Services of ORGANO said, “Supporting our customers and distribution partners with a superior level of customer service is what sets ORGANO apart in a highly dynamic environment. The agility, flexibility, and stability of Talkdesk’s cloud contact center allows us to remain ahead of our customer’s needs through a rapid pace of product innovation and seamless integrations in an easy-to-use comprehensive solution.

Because of its open and flexible cloud-native architecture, Talkdesk went above its competition to provide integration capabilities to ORGANO. ORGANO got its existing system integrated with Talkdesk which has the option of add-on including Salesforce, Zendesk, Slack, Microsoft Teams and Dynamics. With the help of AppConnect, Talkdsek avail beat in the class software to its users with simple one-click installation.



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