eBay Motors Reinforces Vehicle Marketplace with Escrow and New Chat Features

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Elevating user experience for vehicle buyers and sellers

The global pandemic has pushed businesses more to the screens. The automotive industry is one of the most affected industries left hoping for recovery due to economic shutdown. In response to the catastrophic situation, eBay Motors, one of the world’s largest marketplaces for all things automotive is elevating its user experience with the addition of escrow services and chat features. eBay in partnership with Escrow, the leading provider of secure online payments is motivated to give buyers and sellers added security when buying a vehicle and parts and accessories online.

Additionally, eBay is introducing two new chat features within the app allowing auto aficionados to interact with one another and with sellers to discuss vehicles and live listings. eBay Motors has been a place for everyone. A great marketplace for consumers in search of their new commuter car and sellers looking to earn extra cash by selling their vehicle. Not to forget the die-hard enthusiasts on the hunt for the perfect ride.

A Look at What’s New

With the latest additions to the app’s suite of features and services, each transaction will be ultra-secure and app users can connect with one another like never before.

New escrow services. eBay and Escrow.com are providing automotive buyers and sellers with a simplified, trusted experience when they opt to pay or get paid via Escrow.com. Buyers can rest assured funds are protected until they have inspected and accepted the vehicle, just as sellers can more safely reach and transact with buyers over long distances.

Escrow.com protects eBay Motors customers on those transactions that matter, such as cars, motorcycles, boats, RVs, Powersports, and more. From start to finish, each transaction runs smoothly and securely, while buyers and sellers receive equal levels of protection throughout the entire sales process.

Ron Jaiven, General Manager of eBay Vehicles said, “With the introduction of Escrow.com, we’re evolving how users shop on our platform in a way that is unrivaled in the market and completely changes how users buy and sell cars on our platform.”

Upleveled chat features. Potential buyers can chat with sellers quickly and easily to discuss a specific vehicle and price, while the broader user base of enthusiasts and casual users can comment on current listings, their favorite cars, and their overall passion for everything automotive.

  • Seller Chat: New functionality allows potential buyers to connect with sellers directly via the app to ask questions about a listing, and with pre-written conversation starter sentences that facilitate interaction, buyers are encouraged to learn more and negotiate directly online.
  • Community: Auto enthusiasts can share their passion for cars and everything automotive via the new Community section within the eBay Motors app. Any enthusiast can comment on current listings they find interesting using text or emojis to spark conversations with other users.



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