This partnership will enable FieldEdge users to interact with Dispatch customers directly in the FieldEdge interface, providing valuable insights on real-time actions to data-driven enterprises
Dispatch, the industry leader in empowering enterprise brands to digitally connect with home service providers and power a modern service experience, announced a partnership with FieldEdge, the leading field service management software for contractors.
Dispatch CEO Avi Goldberg praised their newest partner, saying that FieldEdge “essentially invented field service technology more than 35 years ago; their team is one of the most innovative groups out there. Pairing our platform with FieldEdge’s technology is a major win, especially for contractors and homeowners.”
FieldEdge has accomplished many firsts in its industry, bringing the first service management software to the market in 1980 and releasing the first electronic dispatch board in the mid-90s. As the leading provider of field service solutions, FieldEdge has helped customers reduce time spent on dispatching and scheduling by 50%. In addition, FieldEdge’s real-time QuickBooks integration streamlines the accounting process so contractors have more time to focus on the core business needs such as employee retention, recruiting and growing their customer base.
Customer insights
After powering millions of customer interactions in over 30% of the homes in America, the visibility that Dispatch provides into field operations has helped customer-centric enterprise brands reduce their customer no-show rate by 86%, increase their NPS by 35%, and lower their “Where’s my tech?” calls by 37%. As more home service brands look for competitive advantages, they are turning to Dispatch to drive both higher customer lifetime value and lower operational expenses — leading to significant gains in operating margin.
“With the seamless Dispatch Gateway, we are equipping contractors with the resources necessary to bring in qualified leads and book more jobs directly within the FieldEdge software,” said Connie Certusi, President of FieldEdge, “The joint efforts between Dispatch and FieldEdge have allowed us to offer our customers a new, innovative integration experience. We are excited to partner with the Dispatch team and bring the Gateway to the market so both FieldEdge and Dispatch customers can improve the service experience and drive more revenue for their businesses.”
