Fulfilling needs recognized among customer target groups
The German company macomGroup is providing an extensive bundle of services to managed AV and IT services. The announcement came in October, targeted at global enterprises, mid-sized firms, educational institutions, hotels, congress centers, and public establishments. These services can also be accessed from London.
The Managed AV and IT services of the company as of now consist of four areas of expertise that eventually help clients operations in the development of AV technology systems. They provide support in the assessment of current infrastructure, operating process, regular operation of fresh installations and operating and service activities in the course of continuing operations. The services also include SLA management, help desk monitoring, EoL services, and normal expert reviews.
The support service will ensure operations are uninterrupted
Oliver Mack, Managing Director of macomGROUP said, “With this service portfolio, we are fulfilling needs that we are increasingly recognizing among our customer target groups. Our customers are becoming more and more aware that their digitization projects do not end with the completion of the project. Often demanding AV technology is installed to increase productivity. However, if the operating and service processes are not defined, the technology will not function smoothly for long.”
The enterprises that are introducing new technology in their operations are not having definite solutions to their problems. This is where macomGROUP comes into play by trying to bridge this gap by its AV technology installation and other support services. The managed AV & IT services are looked after by technicians from macomGROUP who are experts in their fields.