Turkcell introduced AI-powered personal assistant Yaani at Turkcell Technology Summit in İstanbul
Turkcell’s Digital Operator strategy has successfully increased the interaction with its customers to more than 350 minutes, compared to the standard relationship of 32 minutes telecom operators have with customers. Turkcell has introduces its upgraded version. Yaani Assistant, the personal assistant that understands Turkish – on top of its several digital services including BiP, fizy, TV+, lifebox.
Personal assistant
Turkcell CEO, Murat Erkan demonstrated Turkcell’s breakthrough in combining AI and machine learning with a series of Yaani Assistant’s unique capabilities – adapting to a user’s patterns and preferences, reporting real-time data of Turkcell’s digital services, ordering food online, making a doctor’s appointment, playing music and making coffee integrated with smart home appliances. Yaani’s demonstration showcased how AI technology revolutionizes most areas of current human life and businesses.
Murat Erkan, CEO of Turkcell stated, “Turkcell’s digital transformation capability enables to take the lead in the area as Industry 4.0 becomes a reality now. Recognizing the immerse impacts of AI, today we announce our AI-powered personal assistant: Yaani. Offered as a technological instrument that enhances our capabilities, Turkey’s first AI assistant Yaani will help us make our customers’ lives easier and more convenient.”
He continued, “Yaani, Turkey’s local and national search engine, has 10 million users. We will soon launch Turkey’s national e-mail service Yaani Mail for both corporate and individual customers. We redesigned our R&D efforts, and Turkcell engineers developed Yaani Mail and Yaani Assistant – AI algorithm behind our personal assistant is trained with STT and TTS models, and it will gain new capabilities in Turkish as we move forward. Turkcell will continue to endeavor for AI technologies that augment the capabilities of humans in the future.”
