According to the conventional wisdom, ‘necessity is the mother of all inventions’. From the Roman plague to the discovery of the new world in the Americas, to combating world wars – necessity has led to breath-taking modern innovations. The COVID-19 pandemic is another travesty that has forced all stakeholders to imagine a new world. A new world where technology can drive costs down unshackles employees with more autonomy and brings communication to the forefront of growth. Hence, technology isn’t a north star on a dark night today.