Prashanth Rajendran is the CEO of ComplianceQuest, Inc.; one of the fastest growing Salesforce-based Enterprise Quality Management System (EQMS) software company. He is an industry veteran with more than twenty-five years of experience in manufacturing, engineering, and quality. ComplianceQuest’s clients appreciate his flair for knowing and understanding customers’ pain, his knack to communicate a solution, and the depth of his ‘real world’ executive and industry experience. Moreover, he has repeatedly produced sustained revenue and EBITDA growth in dynamic and changing markets. Apart from this, Prashanth is highly successful in building relationships, seizing control of critical problem areas, and delivering on customer commitments.
Headquartered in Tampa, Florida, ComplianceQuest is a multiple award-winning solution provider that envisions significantly improving an organization’s culture, collaboration, competency, efficiency, performance, and innovation through the digital transformation of quality and compliance delivered via modern cloud.
In an interview with Mirror Review, Prashanth chats about his professional journey, ComplianceQuest, its future, and the challenges he has faced.
Tell us about your professional journey and your responsibilities as the CEO of ComplianceQuest.
My professional background includes being the President and CEO of Lattice Social, a cutting-edge software company for incorporating social media into business-to-business collaboration. Furthermore, for more than twenty years I was the COO of Pilgrim Software, a Quality Management System software company that I co-founded. I grew the organization from the inception to the goal of successfully selling the company. Prior to that, I have held a variety of positions in manufacturing engineering and currently, I serve on several Boards fostering entrepreneurship in the Tampa Bay area. As the CEO, I directly oversee ComplianceQuest’s sales, marketing, partnerships, finance, IT, legal and overall company strategy and direction.
Brief us about ComplianceQuest and its offered solutions.
Basically, ComplianceQuest provides a unified suite of applications in a single platform addressing quality management, manufacturing quality, supplier management, customer/field service quality, and health & safety. Delivering best-in-class out-of-the-box solutions, we strive to fast-track our client organization’s efficiency, safety, and overall performance by combining enterprise quality and compliance with modern collaboration, communication, and social media across the product value chain. Suitable for emerging growth companies and scalable and flexible to meet the needs of medium and global enterprises, ComplianceQuest is easy to implement, validate and use.
What makes ComplianceQuest stand out in the market?
ComplianceQuest supports 12 core best practices driven solutions/processes out-of-the-box, integrated and ready to go. Unlike recently introduced cloud solutions, ComplianceQuest, not only has a comprehensive breadth and depth of integrated solutions today but it’s also designed to scale to support the needs of small to global enterprises alike by redefining what a next generate EQMS platform and solution should be. Because ComplianceQuest is natively built on Salesforce, it leverages 100% modern cloud infrastructure and all the platform benefits including security, availability, reliability, and performance at scale. Salesforce focusing on the business applications platform allows ComplianceQuest to drive more innovation into its solutions.
Our innovation really starts with the needs of customers that we identify during each of our implementations. This provides the primary priority and input to our product roadmap planning beyond the goals and strategies from our corporate vision and our partner relationships. ComplianceQuest also keeps a pulse-point on the market, industry-specific requirements and regulations along with the Salesforce ecosystem.
With this unique approach, companies can adopt a highly scalable ComplianceQuest platform to accommodate their immediate needs and as the requirements grow, provide companies the ability to grow with the application suite and the platform. ComplianceQuest can integrate its solution suite with traditional enterprise software solutions including ERP, MES, CRM and HR systems expanding its performance strength of quality and compliance aspects across the entire supply chain. In addition, ComplianceQuest has abilities through Salesforce for communication and collaboration through Chatter, social media like and follow, Community Cloud to include the exchange of data/documents from a company’s external partners, support for mobility, artificial intelligence through Einstein Analytics and already comes with pre-validated solutions for Life Sciences customers.
What are your long-term plans for ComplianceQuest?
I would say ComplianceQuest’s journey is steadfast in its belief of Salesforce platform and ecosystem as a strong foundation for continuing to develop and deliver future innovative solutions and seeing rapid growth globally. Salesforce itself is also becoming a more standard platform within many companies and hence IT is looking at other Salesforce apps available to extend the value of their investment and reduce overall IT footprint. This modern cloud experience means a reduction in the management of modular licenses and versions and simplifies IT issues surrounding software management. Using the cloud, customers will always have the most updated version of the software platform. In addition, since the business application platform is continuously innovated and managed by Salesforce, it allows ComplianceQuest to drive more innovation into its own solutions. Because of the ease of development, ComplianceQuest can quickly create fully working prototypes, new features or customer-specific capabilities to address new market or customer requirements and turn them into final production solutions.
In the future, ComplianceQuest will continue to develop solutions that are the best in class. With continued passion and dedication on this journey, ComplianceQuest is well on its way to becoming a market and competitive disruption.
What are the challenges faced while providing the unique tech-powered solution and how did you tackle them?
I remember, ComplianceQuest hit the ground running as it began marketing and selling its solution into the manufacturing and life sciences industry. The initial challenge we faced was the adoption of modern cloud technology especially those built on a cloud business platform like Salesforce. However, the Salesforce approach for a 100% modern cloud infrastructure and all its business platform benefits made it easy for us to focus solely on our own solution innovation to create a platform with the breadth and depth of functionality manufacturing companies need today.
In addition, as a growing company in a modern cloud world, gaining visibility and creating customer value is necessary and a tough task that aids the company growth. By leveraging the Salesforce ecosystem, ComplianceQuest has built relationships with other critical application vendors, such as ERP, and channel partners to create a global network delivering comprehensive capabilities and a differentiated value in the market.