“Being a customer-centric company, we always put our customers first and our actions are always in the benefit of our customers.”
Wherever an organization might have been along the digital transformation journey, COVID-19 brought a sea of change in executive mindsets on investments in digital technologies. Among the biggest lessons learned is that organizations that invested early in digitally-led technology capabilities have proven to be successful during the crisis.
Going forward, many companies are refocusing their entire business around digital technologies. Culture, healthcare, business, and education are becoming digitally driven affairs. This concept challenges organizations to reinvent themselves, pursuing a combination of process change and technology adoption to dramatically improve the customer experience and create entirely new digital lines of business.
As digital transformation forces companies to change their business models and adapt to the new market reality, the need for a managed service provider (MSP) has changed drastically. Companies are also looking to drive real change in IT operations at unprecedented speed and reasonable cost. MSPs are a viable option as they often provide the proactive momentum to help customers better leverage technology and improve their bottom line utilizing higher efficiency at lower costs.
Advance Solutions Corp. (ADVANCE) has been the forerunner in applying digitally-led innovation and digitally-enabled intelligent operations across all areas of their customers’ business. It is uniquely positioned to give support and advice to customers navigating digital processes, enabling them to connect more seamlessly and work better. ADVANCE’s 200+ certified ServiceNow consultants are trained, reliable experts and have assisted over 25% of the Fortune 100 in their digital transformation journey.
Presently, many businesses are on a rise, and the need for a high-quality standardized managed service has increased. Standardization in business enables Chief Information Officers (CIOs) to reduce cost while increasing performance. It further enables businesses to build consistency, repeatability, and significantly reduce errors in their systems. With the appropriate resources, a single MSP can manage a plethora of clients and environments.
ADVANCE is an MSP with a wide range of professional services capabilities, including Advisory Services, Complex System Integrations and Implementations, Application Development, UI/UX Consultation, and Organizational Change Management. Its managed services solution ultimately provides a real, tangible benefit that enables businesses to be more successful, make more money and free people to effectively focus on their areas of expertise. The company provides transformational, streamlined, and automated operations seamlessly for long-term success.
ADVANCE offers strategies that are based on best practices of the industry. It has become a consultancy across various regions of the world, including North America, Europe, Asia, and India—with 200+ certified ServiceNow consultants. The company is an Elite ServiceNow partner and the only one in the world that has achieved all credentials across the ServiceNow platform including the complete set of (4) Workflow badges. Workflow badges are a true measure of a partner’s capabilities because product line certification, documented successful implementations, and a high-ranking customer satisfaction score must be maintained to retain the unique distinction. Very few organizations have accomplished this prestigious status.
The Visionary CEO
Gaurav Kochhar founded ADVANCE in 2008 with a goal to provide innovative digital transformation solutions. The company applies cutting-edge technology to improve service management across the enterprise. ADVANCE has helped over 400 customers: most fall within the Global 1,000. In total, the organization has implemented over 600 complex transformations.
Gaurav is a highly skilled and strategic leader with an ever-growing passion for innovative technologies. As the CEO, he aims to help companies tie their digital transformation strategy to business goals with a sharp focus on measurable business outcomes.
Since its inception, ADVANCE has been at the forefront of driving innovation with and for the ServiceNow platform. The company reimagined and expanded the platform across Human Resources, Facilities and Legal business units. Its wide-ranging history of success drives deeper results and propels quicker outcomes for the clients. ADVANCE helps organizations align technology to support the overarching corporate strategy and leverage their deep industry experience to provide guidance during the decision-making process. ADVANCE also recognizes the importance of Organizational Change Management (OCM) tools and techniques to ensure key stakeholders are immersed in the program and the desired transformation is anchored into the organization’s culture.
“Our focus has always been in providing value to our customers through scalable and maintainable solutions,” says Gaurav.
Deriving Growth with Effective Digital Transformations
ADVANCE leverages 13 years of industry experience and expertise to successfully create operational efficiencies and a competitive edge for its customers. Its services include Advisory Consulting, Business Process Optimization, Implementation & Integration, and comprehensive Managed Services. It has offered scalable digital transformation solutions in various industry verticals including Financial Services, Healthcare, Retail, Non-Profit, Manufacturing, Education, and the public sector.
“Our background in successfully delivering complex implementations to global organizations across multiple verticals provides us the context and confidence to share insights and innovative perspectives with CxOs that accelerate the time to value with ServiceNow.”, said Mark Ludwig, VP Sales & Alliances.
ADVANCE’s managed services solution is fully supported by its ServiceNow Center of Excellence team, which includes practice leads that are aligned with the core product lines, business process consultants, and solution architects. These experts provide guidance from industry and best practice standards and ensure that the platform is scalable and achieves the client’s desired outcome.
“We thank the ADVANCE team for their relentless efforts for resolution of SIS (Pega) – SN integration and this is highly appreciated. We would not have been able to make this without your support. Great job is done.”
Innovative New Products on ServiceNow Platform
The company develops integrated software applications that use automation to solve industry and business-specific solutions. It oﬀers an automated access management solution with IDAM (Identity and Access Management), Loss Prevention Management Solutions with Preventt Human Resources and Recruiting Management via Intella, and solutions for public sector (local, state, federal) management that modernize citizen services via CityCloud. UNall and UNTravel cater to the specific needs of non-profit organizations. UNall is a case management application designed to maximize the impact of non-profit programs and UNTravel optimizes the effort associated with managing travel expenses that span multiple agencies and various policies.
“Our aim is to build solutions that are holistic and complete in every regard. Innovation is key and we will continue innovating to solve customer problems,” said Parshant Dhand, EVP, Digital Transformation.
A Trusted Service Provider
ADVANCE puts consistent efforts to ‘go the extra mile’ for its clients. The company aims to build trust by helping its customers at every step of their digital transformation journey. In turn, the customers have given a CSAT of 4.8 out of 5 for the company’s extraordinary services. Presently, ADVANCE has become a preferred digital transformation partner for various firms worldwide. Praising the team efforts one of the clientele feedback reads,
“ADVANCE’s team recommended best practices and provided the right solutions. They have quick turnarounds and fast response times. They are always looking to do more for us.”
The COVID-19 pandemic has led to many changes across various industries. The importance of efficient healthcare, government services, and E-commerce has never been so apparent and how these organizations continue to transform will be critical while going forward—since the pace of change is not likely to slow down.
ADVANCE has always been open to challenges. In the future, the company aims to rapidly grow while adopting the technological changes within the industry. It also aims to educate both its clients and employees on the technological changes and to newer and more efficient ways of working.
“We constantly upgrade ourselves with the latest in the digital transformation industry to provide innovative solutions to our clients,” assures Gaurav.
Read Full Magazine: The 10 Best Managed Service Providers, 2021