BigPanda Inc., provider of the first Autonomous Digital Operations solution, introduced new capabilities to its cloud platform for IT Operations, including two major product components. First, BigPanda uniquely features Open Box Machine LearningTM, a core component of its platform that offers unrivaled transparency, trust and control to enterprise IT customers. Second, BigPanda’s new Unified Analytics offering provides deep insights into the real-time health and performance of IT Operations.
BigPanda’s Open Box Machine Learning Provides Transparency, Trust & Control
BigPanda is the only machine learning solution for autonomous incident management that features an “open” approach. Open Box means that IT Operations users are able to visualize and understand the machine learning logic that drives its intelligent automation processes. In addition, users can control and customize its automation logic by adding the situational, historical and business knowledge that is unique to their organization. This is in sharp contrast to “closed” machine learning – where the logic is highly opaque, making it difficult for users to understand, modify or even trust the results.
Senior analyst of 451 Research Nancy Gohring said that machine learning can significantly improve operations for IT organizations struggling with data and alert overload. Yet many are wary of embracing it because they think they have to give up control, don’t have the skills required, or lack the insight to comfortably embrace tools that leverage machine learning. Vendors like BigPanda that respond to these concerns will best serve enterprise needs.
Vice President of Product Marketing at BigPanda, Peter Chargin said that his enterprise customers realize rapid time to value from their investments by getting up and running quickly – in mere weeks. Their cloud-native platform integrates easily into their environment and leverages unique capabilities such as Open Box Machine Learning and Unified Analytics. These help to drive down the time and cost of implementation and drive up customer ROI. Autonomous Digital Operations enables large, complex enterprise IT organizations to accelerate their digital transformation initiatives.