by John Carter, Fleet Manager at SwiftRide USA
SwiftRide USA, commenced its operations with just 5 vehicles and today our fleet has over 50, which combined together cover corporate transfers, airport pickups, and shuttle services across multiple cities. Growth with the right technology to support it feels great, and this is where Mobility Infotech revolutionised things for us. Here I wish to share my experience along with helping others to understand what to look for in airport transfer software —whether you’re running a small fleet or scaling up to serve multiple locations.
Why We Needed the Right Software
Manual Management of booking and other aspects of our operations was becoming a nightmare for us as we kept scaling our business. Rides were being missed. Communication issues with drivers and eventually our customers were suffering. Before going forth with Mobility Infotech, we tested several platforms but some were very complicated and others lacked the features we needed. Mobility’s airport transfer booking software checked all the boxes—and more.
Top Features That Made a Difference
1. Real-Time Booking and Dispatch
The airport taxi booking software allowed us to have real time visibility of our operations which enabled us to take last minute bookings, handle flight delays and track real time location updates easily. The system picks up all the bookings in an instant and assigns the same to the nearest available vehicle.
2. Fleet Management for All Sizes
They grow as your business grows. It doesn’t matter whether you have 5 vehicles or 500, the mobility software is built to scale. The addition of new vehicles was adapted smoothly by the system, without the need for extra tech support or costly upgrades.
3. Corporate Transfer Booking Software
As a commuter shuttle service, we deal with a lot of corporate clients. Mobility Infotech has a corporate transfer booking software module. Corporates can book rides, track and manage their billing, track travel records of employees, all under their own account. It’s a great selling point when we pitch to new clients.
4. White Label Software Option
One of the best features offered was the white label software, which helped us to integrate our brand name, colors and logo on the booking platform. Our customers’ trust reaffirmed in us as they were assured of the services though all of it was powered by Mobility Infotech in the backend. It gave us a professional look and made us stand out.
5. Flight Tracking and Auto-Scheduling
The airport transfer software tracks all the flights and accordingly adjusts the pick up times for customers in case their flight is delayed or early. This helped us to cut down on customer complaints as all services got automated reducing the passenger effort of waiting or calling for updates.
What We Love Most About Mobility Infotech
Apart from the software features, the Mobility support team is excellent. All our queries and needs have been heeded promptly, mostly the same day. The software is cloud based which allows me to log in from any location, whether i am in office, home or even during my vacation, which allows me to manage my fleet without additional stress.
New features are rolled out regularly, such as the new dashboard which allows us to analyze peak function hours, our top customers and even driver performance.
Final Thoughts
For anyone in the shuttle, rideshare or airport transfer business, the right airport transfer booking software is very important. Mobility Infotech provided us with everything we required and a lot more that we did not even know we needed.
Apart from just a tech company, they are also our partner in our success. We have been able to provide exemplary service, expand our business and build a loyal customer base with their airport transfer software.
It does not matter, if you have a small transfer company or managing a large multi city operation, my recommendation would be to partner up with Mobility Infotech. Their features, services, flexibility and support team are unmatched.
Thanks to them, SwiftRide USA is moving faster, smarter, and more efficiently than ever before.
Also read: Why is a Limo the Best Choice for Airport Transfers?
