Key Takeaways
- Insurance Claim HQ was built exclusively to represent policyholders and has never taken a case on behalf of an insurer.
- The firm pairs aggressive litigation with a dedicated client success team, free educational resources, and a network of public adjusters and contractors.
- In one landmark case, the firm secured a $9.85 million verdict after an insurer offered just $150,000 following Hurricane Laura.
When a hurricane tears through a neighborhood or a house fire displaces a family, the first instinct is to call the insurance company. That call is supposed to start the process of rebuilding. For thousands of policyholders each year, it starts a process entirely different. According to a study, 42% of homeowners’ insurance claims nationwide were closed without payment. Among the 14 largest insurers, that number climbed to 48%. These cases represent a systemic pattern in which companies selling protection routinely avoid the cost of providing it.
Insurance Claim HQ was founded to push back against that pattern. Headquartered in Metairie, Louisiana, and powered by Hair Shunnarah Trial Attorneys, the firm has recovered hundreds of millions for thousands of clients dealing with hurricanes, fires, water damage, and structural losses across Louisiana, Florida, Alabama, Mississippi, Texas, Georgia, Massachusetts, Illinois, and Washington, D.C. Under the leadership of founder and managing partner Galen M. Hair, the firm has grown from a single Louisiana office into one of the most recognizable names in property casualty insurance law in the country.
Built From the Ground Up for Policyholders
Insurance Claim HQ has a strong founding principle. The firm was built exclusively to represent policyholders. It has never taken a case on behalf of an insurance company, and that single-sided commitment runs through every layer of the operation. From legal strategy to hiring decisions, the focus stays fixed on one goal: making insurers honor the policies they wrote.
Many of the firm’s attorneys live in Louisiana and the Deep South and know firsthand what it means to experience property damage. That personal connection shapes how the team approaches each case. These are not detached litigators reviewing files from a distance. They are professionals who have watched their own communities get rebuilt, delayed, and sometimes abandoned by the insurance process. That shared experience creates a level of empathy and urgency that is difficult to replicate.
The firm’s case results reflect the model. Insurance Claim HQ represented First Assembly of God Church in Leesville, Louisiana, after Hurricane Laura caused a lot of damage in 2020. Church Mutual Insurance Company delayed payments, downplayed the extent of the damage, and ignored the congregation’s many attempts to settle the matter. Insurance Claim HQ took the case to court and won $9.85 million. The insurer had originally offered just $150,000. The Fifth Circuit Court of Appeals later affirmed the judgment in full. Cases like this reflect a firm that is willing to take claims all the way through trial when insurers refuse to act in good faith.
More Than Litigation
Results in the courtroom tell part of the story. What draws clients to Insurance Claim HQ and keeps referral partners coming back is the experience surrounding the legal work. The firm employs a dedicated client success team whose sole focus is communication and updates. In an industry where clients often feel left in the dark about the status of their own claims, that kind of attention is rare and meaningful.
Insurance Claim HQ also invests heavily in public education. The firm publishes free claim guides and educational videos through its storm damage resource center, giving homeowners tools to protect their claims before they ever need to hire an attorney. Galen M. Hair hosts the Level Up Claims podcast and an annual summit designed to bring transparency to property insurance law. These are not marketing exercises. They are extensions of the same philosophy that drives the firm’s legal work: policyholders deserve access to information and advocacy at every stage.
“Going above and beyond for clients is not just about meeting their expectations,” Galen says. “It is about exceeding them and making a real difference in their lives.”
That commitment shows up in the firm’s reputation as well. Insurance Claim HQ carries an A+ rating from the Better Business Bureau, and its referral network includes public adjusters, contractors, and fellow attorneys who trust the firm to handle the most complex and high-stakes claims in the field.
A National Footprint With Local Roots
Insurance Claim HQ now serves clients in nine states, and Washington, D.C. Galen M. Hair is personally licensed to practice in Louisiana, Florida, Massachusetts, and New York, which allows the firm to support homeowners in regions hit hardest by hurricanes, winter storms, and other catastrophic events. That geographic reach is backed by a deep bench of attorneys, many of whom joined the firm to do property insurance work exclusively rather than treat it as a side practice.
The firm’s growth has not come at the expense of its identity. Insurance Claim HQ still operates on the same principle on which it was founded: policyholders deserve aggressive, transparent, and compassionate representation when insurers fail to keep their word. In a market where nearly half of all claims are closed without payment, that kind of firm is not just useful. It is necessary.
About Insurance Claim HQ
Insurance Claim HQ is a premier property casualty insurance law firm powered by Hair Shunnarah Trial Attorneys and headquartered in Metairie, Louisiana. With hundreds of millions recovered for thousands of clients, the firm brings years of legal experience and unmatched insight into how insurers operate. Discover how they fight for policyholders at www.insuranceclaimhq.com.
