Partners to create digital experience-driven solutions for customers across industries
OZ, a global consulting company enhancing customer experiences through digital wizardry, has announced a digital partnership with Medallia, the global experience management leader. The strategic partnership will enable both companies to deliver innovative digital customer experiences that drive business impact.
With over 20 years of experience creating digital solutions for customers, OZ has helped hundreds of companies improve CX while streamlining internal and external processes. The partnership with Medallia will encourage more two-way communications within organizations that are looking to improve and build on their digital offerings with CX in mind.
Medallia partners with leading digital and analytics agencies to combine decades of experience in customer engagement with conversion rate optimization and digital marketing in order to transform the customer’s digital journey. As a digital partner, OZ will leverage its agile approach to digital innovation alongside Medallia’s qualitative methodologies to create strategic, CX(customer experiences)-driven solutions for customers across industries, including travel and hospitality, life sciences and health care, retail, technology, and financial services.
Ric Cavieres, EVP, Markets and Consulting, OZ stated, “Medallia is the leader in customer experience management, with a significant amount of the world’s leading brands trusting its Medallia Experience Cloud™ SaaS platform. We’re looking forward to layering our digital solutions and services on to Medallia’s platform to help businesses connect the dots between digital innovation and its impact on CX. Our shared vision of relentlessly driving, measuring and improving upon experiences will allow us to better serve our customers.”
Lee Pressley, VP, Global Alliances and Partnerships, Medallia stated, “OZ is quickly becoming the go-to agency for building interconnected digital solutions with a CX focus. We’re excited to work with them to create the ultimate digital platform for our customers to drive great experiences. As more companies seek innovative digital solutions to connect the dots across their customer and employee life cycles, our partnership with OZ will enable these separate ecosystems to thrive together.”