The home repair and maintenance service sector has experienced nimble growth over the past few years. This growth has been exponential particularly in the past few months due to the COVID-19 pandemic. The reason behind the increased demand for home services was the majority of people staying home. Catering to this increased demand, HandyPro is providing top-notch professional handyman services. Incorporated in 1996, HandyPro takes care of the maintenance and repairs inside or outside the home or business regardless of what needs to be done.
The Farmington, MI-based company prides itself in keeping its promises and ensuring every client experience is remarkable. With over 24 years of experience, it has both the skills and expertise needed for the remodeling and repair projects at the business or around the house. Moreover, the company is dedicated to partnering with its franchisees to achieve business success and financial independence through helping others with their handyman and home modification needs.
Top-Notch Handyman Services
HandyPro is well-known for superior work as well as excellent customer service. It primarily offers services including,
- Residential Handyman Services: HandyPro handles a large variety of maintenance and repair, from small jobs to large remodeling projects. It helps homeowners complete their to-do list, such as caulking, painting, carpentry, fixing doors, installing TVs, installing shelving, ceramic tile install, gutter work, etc.
- Commercial Handyman Services: HandyPro responds to all commercial jobs in a timely manner to help businesses operate smoothly. It has the tools to extend the life of the company property and reduce maintenance costs. All of its commercial work maintains the standards of the American Disability Act.
- Home Modification Services: HandyPro provides customized home renovation services for people who can no longer live in their homes as it is currently designed. It also installs the necessary equipment and devices that are designed to create a comfortable and independent living environment.
Bringing Integrity and Professionalism
Since its inception, HandyPro’s goal was to improve the industry and has remained the same over the years. It aims to bring integrity to an industry that is known for broken promises. The increasing number of frauds by the contractors was one of the prominent reasons behind the commencement of the company, due to which it is unwavered to connect the honest contractors to its customers.
Alongside integrity, HandyPro’s professionalism in providing the services has fueled the number of clients choosing the company over others. HandyPro’s craftsmen are polite, they show up when they say they will, they provide the best work quality, and thank the clients when they are done with a job.
A Visionary Leading from the Front
Keith A. Paul (Founder and CEO at HandyPro) is at the helm of the company’s operations. Being the Founder and CEO, Keith has played an integral part in taking the company forward over the years. His responsibility as a CEO is to communicate the company’s vision to the HandyPro community. He also determines why and how HandyPro will grow with an extreme focus on constantly improving the client experience.
Under his influence, HandyPro has won numerous awards and recognitions over the years. The company received the Top 50 Franchise Satisfaction Award in 2012, 2013, and 2014 by Franchise Business Review. It was also ranked in the Entrepreneur Magazine in 2014-2016. HandyPro was recently featured in Michigan 50 Companies to Watch by Michigan Celebrates Small Business (MCSB) 2020.
Empowering the Craftsmen
Despite all the awards and recognitions over the years, HandyPro comes across several challenges. Diminishing skilled labor trades is one of the major challenges faced by the company, which it has managed to overcome by making HandyPro a great place to work. “Our craftsmen choose to work at HandyPro because we work hard to meet their goals and make HandyPro a great place to work,” says Keith.
HandyPro corporate office has 14 craftsmen at its corporate office in Farmington MI who have been working for an average of four years. The company takes pride in empowering the craftsmen by offering high pay, flexible schedule, and a growth plan named ‘HandyPro’s Tools for Success.’ This program avails the employees to meet their goals both as a craftsman and personally.
Staying ahead of the Competition
The pandemic has affected most franchisees in America depending on the industry. Moreover, it caused disruptions in the day-to-day working style for many companies. Ensuring the safety of the employees was critical in these uncertain times. Likewise, HandyPro protected its craftsmen and clients with trained craftsman safety measures including daily craftsmen temperature checks, cleaning tools, wearing masks, and maintaining social distancing while on the job, etc.
Furthermore, the company aims to acknowledge the team’s extra efforts and the difference it is making within HandyPro as well as within the industry. Due to the dedication and commitment put by its team in these times, HandyPro has managed to thrive and stay ahead in the competition.
Anticipating the aftermath of the pandemic, HandyPro is offering a major new unique benefit to its customers with an Uber-like experience. Homeowners can book on the company’s website or download its ‘TruztPro’ app. They can choose their favorite craftsman, including a photo that has been rated by other customers. Homeowners get notified when the craftsman is on their way, can view before and after pictures of their project, pay online, and earn HandyPro loyalty cash towards future projects. “Our clients wanted the touchless experience given the COVID-19 environment and we provided it,” adds Keith.
Keys to Franchising and Entrepreneurship
Keith believes that a person should consider three aspects while buying or partnering with a franchise. These aspects include a franchise culture that fits the potential franchisees’ values, a sound business model, and a successful track record. Moreover, when asked about important qualities for becoming a successful entrepreneur, Keith stated that passion about leadership, keenness to learning the franchise system and business model, and the ability to handle conflict are the essential qualities every entrepreneur should have to survive and thrive.
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