The constantly shifting economic landscape has forced the organizations to face the biggest question—whether the current workforce can help them make the transitions necessary for the success of the company. The mistake companies tend to make is prioritize short-term financial results over the long-term well-being of employees. The companies that shed workers not just lose the time invested in training them but also lose the networks.  Technological transformation and intensifying competition can be addressed by thoughtful planning of the workforce Title21 Health Solutions (Title21) trusts its employees to perform well.
Title21 Health Solutions believes in long-term hiring. In the history of eighteen-year, the company has never had a layoff. It has a motto that as long as a person cares, wants to learn, works hard, and is committed to doing the job for the customers, the person will have a place at Title21 Health Solutions. The company not just trains the employees but also assures them by providing the benefit of stability and career growth.
Treating the Patients as Quickly and Safely As Possible
Title21 is solely dedicated to deliver easy-to-use, flexible and integrated technology so that health sciences organizations can achieve compliance, gain efficiencies and ensure high quality, ultimately, to support improvement in patient safety and care. For decades, Title21 has collaborated with leading healthcare institutions, and in this period, the company has closely paid attention to the pain points and requirements. The end-user’s feedback is comprehensively involved to advance the product and services. Through the feedback, users convey what they need, like and want. At Title21, the team strives to make the customers’ lives easier, and aim at supporting the most advanced and innovative patient treatments both quickly and safely.
A Leader Inspired by Personal Experience
A strong leader is someone who learns from his or her personal experiences and overcomes it by generating innovative ideas. The same goes for Lynn Fischer (Co–founder and CEO) who drew on her personal experience to innovate and help improve patient safety and outcomes. While she was young, her father suffered from melanoma. Her father was saved due to the advanced therapy he received, and this incident made an impression on Lynn’s young mind. With an aim to help in some way to improve patient outcomes, she co-founded Title21 Health Solutions. The company focuses on creating excellent technology to support the advancement of curative therapies, while complying with the Food and Drug Administration regulations and industry standards.
Ironically, Lynn’s background in consumer-packaged goods turned out to be a great foundation for her work at Title21. She asserts, “Just as in consumer marketing, the voice of the customer is critical to serving the dynamic needs in the healthcare segment.”
Along with her professional background, her educational background has helped her in handling the demands of the business. Lynn earned her Master in Business Administration from the University Of Pittsburgh Katz Graduate School Of Business, which prepared her well for the challenges of leading and scaling an innovative healthcare technology company.
Fostering a Culture of Excellence
Title21 fosters a culture of excellence through trust, a shared commitment to the mission, and the ability to admit and learn from failures. The company serves the most prestigious hospitals and healthcare companies in the country. The team strives every day to exceed the expectations of customers and continues to innovate the software, to deliver the best technology. “The Patient is Our True North,” says Lynn Fischer. In addition, Title21 offers technology that helps support them being the best, so it fosters a symbiotic partnership.
Team Members Can Define Their Own Success
Employees can only contribute to the success of the company when they succeed in their career path. Personal growth is equally important and highly practiced at Title21. Every team member of the company is free to define their own success and career path. The agenda is to connect the head and the heart by identifying an employee’s passion and combine it with the business opportunity. When people are passionate about their work and want to make a difference, excellence happens. Lynn says, “I am a big believer that anyone can learn to master any subject if one has the right mindset and is willing to put in the work to accomplish his/her dreams. Making excellence a habit in everything we do is our goal.” This kind of environment encourages continuous learning and growth to the benefit of the employees, company, and customers.
Recognizing Team Members Who Go Above and Beyond
Title21 team members are passionate about supporting their customers to bring cutting-edge technology and services to patients. Title21 appreciates those who are driven to make a difference and are passionate about improving healthcare through technology. To recognize and celebrate these people, the company arranges lunches, special gifts, and recognition for their milestones. Also, the team appreciates one another through the process of fun activities that reinforce the company’s culture and focus on the patient.
Each year, the company announces awards for the team members who have outperformed themselves throughout the year. The team collaborates and supports one another. The environment is healthy where everyone celebrates one another’s success.