In the current competitive age, it is really difficult to run a business without a systematic approach. However, the CRM industry has been catering to this need by resulting in unique and holistic customer-specific data and results. It has not only helped businesses achieve long-term goals in real-time, but has also aided various customer-oriented approaches such as business process automation, personalized product configuration, and many more.
With several results generating benefits, the CRM industry has grown into one of the largest industries to facilitate businesses with their customers and organizational goals. Currently, a complete CRM functionary has been the latest trend within the industry. In addition to the current solutions, a complete CRM solution not only drives customer goals but also helps with tracking and generation of leads and other associated operations. Offering a plethora of CRM solutions, LeadFlow Management enables managing every piece of business from one screen. It is a complete CRM solution that offers an array of services and solutions to pilot businesses towards growth.
Established in 2020, LeadFlow Management is powered by its parent company – Shoreline Media and is the brainchild of Shoreline Media Founder Joseph Sernio and LeadFlow Developer and Data Specialist, Brandon Grosso (LeadFlow Specialist). The LeadFlow platform allows users to leverage several features available on the platform, namely—closing more deals, managing workflow, managing collect payments, accessing all data and reports in the platform, and others.
A ‘One-Stop’ Solution
LeadFlow allows features such as managing, capturing, and closing leads. It also enables businesses to reach and retain customers, enhance their ‘5-star’ reviews, participate in live chats, schedule appointments, and many more. Moreover, LeadFlow also helps in tracking sales and ROI. The platform enables users to access every service and solution in one place.
Additionally, LeadFlow offers easy organization of leads through websites, landing pages, surveys, forms, calendars, inbound phone systems, and more; and provides automatic message leads via voicemail, phone call, text, e-mail, Facebook messenger, and more. Users can avail distinctive features such as collection of payments, scheduling appointments, tracking and measuring analytics, viewing sales opportunities, sales pipelines, and the conversion rates for different channels.
LeadFlow’s innovative and all-in-one platform also provides the tools to convert more leads into sales. Most importantly, features provided by LeadFlow—such as overall ease of use, support team behind the software, the mobile application available on android and iOS—remark it perfect for any business and make it stand out in the crowd.
Team of Experts at the Core
LeadFlow has a full staff lead by LeadFlow Developer and Data Specialist Brandon Grosso. Brandon and team handles the support and development within the platform. Being at the helm, Brandon helps control the team and pivot the everyday LeadFlow operations.
LeadFlow’s team strives towards constantly developing the platform to make it better for the users and their businesses. In case of any issues, requests, and even enhancements, the developments are targeted on the basis of their importance to each business. The team constantly strives to grow, while continuously adding better features within the platform to aid improved usage and experience.
Remarkable Clientele Portfolio
LeadFlow Management’s extensive CRM services have earned it vast recognition amongst its clients. The company has been hugely remarked as one of the best CRM platforms within the industry.
For instance, Bill Worlock of Worlock Heat and AC remarked, “Not only has LeadFlow streamlined our entire business processes, from lead acquisition to sale to fulfillment; it’s actually allowed us completely revamp our internal process and help organize our customer information and ROI for current customers as well as leads and past prospects.”
Todd M. from Citi Window Wash quoted, “My manager and I felt completely supported as soon as I started LeadFlow. We started off with the basics and quickly upgraded once we saw the potential of what this can do.”
Re-evaluating Strengths and Leveraging Opportunities
The COVID-19 pandemic had a rampant effect on the functioning of the entire world in general. The nationwide lockdowns had abysmal effects on the business industry. While many projects were suspended and put on halt, the adoption of remote working was challenging for several industries and organizations that were completely reliant on fieldwork.
However, software industries could adapt to remote working more easily as compared to other industries. Being a software development company, the team of LeadFlow Management took their time during the pandemic and utilized the available resources and opportunities to configure the application as well as the entire system.
Moreover, numerous companies suffered from heavy losses due to paucity of business operations. LeadFlow Management organized several surveys and produced data to help companies with re-evaluating their marketing strategies. Deriving information and knowledge allowed LeadFlow to gain insight to build and further enhance the CRM platform.
Identifying Issues within the Industry
While the CRM industry offers a plethora of customer management and relations solutions, there are several hindrances within the industry that need a regular and quick addressal. Additionally, there are several underlying problems that can potentially affect the industry in the long run. One such underlying factor is finding a suitable CRM. Brandon Grosso states that there are several businesses struggling to seek a CRM which works for them and specifically caters to their needs.
Companies and organizations tend to spend huge amounts on building something using several 3rd party software. This occurs due to the inability of finding one solution—that can be accessed using one login credential—where all areas of lead nurturing can be managed. Since leads are an important aspect of business operations, the inability to close them implies wastage of money with advertising.
Introducing Additionalities for Improvisation
LeadFlow strategizes to offer enhanced and improved CRM services and solutions in the near future. According to both Brandon and Joseph, the company is preparing to implement various features to the platform. These include additional payment gateways, new membership websites to enable businesses to offer classes or courses, scheduling of new appointments, and many more.
Brandon further states that the company is planning to work on allowing service contractors to send and have agreements signed within the LeadFlow platform and inculcate several other added features.
Read full magazine issue: The 10 Most Efficient CRM Solution Providers, 2021
