The evolution of technology has led to a tech-driven world which is dynamic and constantly evolving. This has made risk management crucial for every business sector. With high demand in risk management tools, the market is flooding with risk management solution providers. Organizations have prioritized risk management services and are constantly in search of a solution provider which is cost-effective, strengthening compliance and oversight alongside anticipating and managing every aspect of risk.
With an aim to make the client experience as simple, efficient and effective as possible, helping reduce time-to-value and achieve desired outcomes, Ideagen Plc. was established in 1993. Today, it is one of the leading software companies globally specializing in quality, audit, safety and risk management solutions. Ideagen’s main operational premises are spread throughout the UK, Europe, United States, Middle East, and Southeast Asia.
Customer Centric Products
Ideagen is highly customer focused and centres the work across the client requirements. The company provides an excellent level of support to all the customers and ensures clients can meet their governance, compliance, and risk management obligations through its market-leading products. It also provides solutions according to customers’ needs by constantly reviewing its suite of products. Here are some of the most significant:
- Q-Pulse: It takes control of the organization’s data with effortless analysis using one simple quality management software solution.
- Pentana Audit: It improves audit strategy, reduces cost and enhances productivity.
- Pentana Risk: It provides actionable insights to the entire organization with data-driven decision making.
- PleaseReview: It simplifies the document collaboration and makes collaboration with both colleagues and third-parties secure.
- Ideagen Academy: It allows entire workforce to become fully competent using Ideagen’s software suite quickly and easily.
Currently, seven of the top 10 UK accounting firms use Ideagen’s products. The entire top aerospace and defence companies and 75% of the world’s leading pharmaceutical firms use Ideagen’s services. The company also serves 180 hospitals across the US and UK. Ideagen touches every continent globally with its services.
A Charismatic Leader Fostering Company Growth
“I am just a small cog in the big machine,” quotes Ben Dorks, CEO of Ideagen. He believes that the success of the company is the result of the joint efforts of the team. The talented team of Ideagen is continuously striving to deliver the best to the clients. Ben is the charismatic leader who leads the team with motivation and zeal.
Prior to joining Ideagen in 2013, Ben served for different companies at different sales and management positions. He has a vivid experience in marketing, business sales, and acquisitions. Besides, he also specializes in Enterprise SaaS, GRC, Compliance and Legislation, IMS, and healthcare. Throughout his journey, he has believed that development and coaching are the key to improving performance. He adds, “I believe that learning never stops and that mixed with your experiences and failures is what gives you the ability to develop your skills for the challenges of today.”
Handling Challenges with Motivating Culture
Every global business that is growing rapidly is prone to face numerous challenges. Being an acquisitive company, the biggest challenge confronting Ideagen is the integration of people and products from a number of acquisitions. Also, the team of Ideagen is multigenerational and belong to diverse geographical backgrounds, which presents some challenges. Ideagen’s culture plays an important role in overcoming these.
Ben further added, “We are a business that is so much more than the sum of its parts, because of the breadth of talent and diversity which surround us. I just encourage and foster that.”
Expanding Footprint and Improving Sector Expertise
Ben predicts that with the leading advancements in technology the areas of governance, risk management, and compliance are expected to gain popularity. As businesses have started to understand the importance of risk management, this scenario will prove beneficial for the team of Ideagen. To keep up with the pace of advancements, the team will continually focus on its growth strategy. Ben explains, “We are constantly refining our products to keep pace with regulatory requirements and the needs of customers, and also looking forward to expanding our geographical footprint and sector expertise.”
To keep their solutions and products up to date, the team of Ideagen is continually developing relations with industry regulators to understand the notable changes in the pipeline. Due to this process, the team is rest assured they can support clients in the best way possible.
Praising the Sheer Commitment and Professionalism
Fulfilling customer requirements is not an easy job, and Ideagen’s vast customer base means numerous challenges. Despite this, the company has succeeded in establishing good client relations due to its commitment, solution and professionalism. Cristina Gonzalez Barreda, Quality Assurance and Audit Tools Director for internal audits at BBVA says, “I would definitely recommend Ideagen and its Pentana solution to my peers due to their commitment, solution, and professionalism.”
Another client, Karen Postlethwaite (Clinical Governance Manager at NHS Trust), entrusts Ideagen with the internal and external reporting requirements and praised its time-to-value quality by saying, “With Q-Pulse we can meet our external and internal reporting requirements in about a third of the time that it would take us if we didn’t have the direct link to the NPSA.”
