PostNord and Zalando have signed a three year logistics contract, thereby extending the partnership that started when Zalando entered the Nordic market eight years ago. Until mid-2021, PostNord will be the sole supplier of logistics solutions to Zalando in all of PostNord’s four markets in the Nordic region.
Zalando entered the Nordic market in 2010, by opening online stores in Denmark, Finland, Norway and Sweden. The fashion retailer has five fulfillment centers throughout Europe and warehouses in Italy, France and Sweden.
Sole supplier for Zalando
According to PostNord CEO Håkan Ericsson, the things PostNord provides for Zalando, represent the company’s core business within the logistics market. Shipping consumer parcels across the Nordics. This extension is a testament to their ability to grow with their customers and to deliver strategic services that respond to their ever changing needs.
PostNord will take care of the transportation from Zalando warehouses to PostNord terminals as well as distribution from those terminals to the end-consumer. PostNord also developed a service specifically for Zalando, namely a free pick-up of returns within one hour at a location of the customer’s choice of delivery. PostNord and Zalando are currently piloting this logistics service in Stockholm.
Zalando is also happy with the renewed partnership. Kenneth Melchior, who is the general manager of Zalando Northern Europe, says frictionless delivery and returns services are part of the company’s offering to their customers.
He continued “Since our expansion to the Nordics in 2010, PostNord proved to be a reliable partner for Zalando, increasing the level of convenience and therefore customer satisfaction.”